We keep this simple and transparent, in line with India’s e‑commerce rules requiring clear display of returns, refunds, delivery and payment information.

1. Order cancellation

• Before dispatch: Free cancellation from your order page or by contacting support.
• After dispatch: We’ll try to recall the shipment. If delivery happens, raise a return request instead.
• We do not levy cancellation fees.

2. Return window & eligibility

• Return period: 7 days from delivery.
• Eligible when: wrong/defective/damaged item, transit leakage, or packaging seal tampered on arrival.
• Non‑returnable: opened or used consumables (e.g., turmeric/kumkum powders) unless they arrived damaged/defective; items marked “non‑returnable”; freebies.

3. Return method & cost

• We arrange a prepaid pickup where available. If pickup isn’t available, you may self‑ship and we’ll reimburse standard courier charges against a receipt up to ₹[cap].
• For remorse returns of unopened items, return‑shipping may be borne by you; for damaged/defective/wrong items, we bear the cost.

4. Replacements vs refunds

We first try to replace the item quickly. If replacement isn’t possible, we refund to the original payment method.

5. Refund timelines

Once the pickup scan or quality check is complete, we initiate the refund. Banks/gateways typically credit within 7–10 business days to the original method.

6. How to raise a request

WhatsApp +91 94440 52139 or email srividyakumkumum@gmail.com with your Order ID, issue photos and a brief description.